Create a checklist of all new hire documents that need to be filled out on day one. This will include forms such as the offer letter, I-9 Verification of Employment Eligibility, W-4 Tax Withholdings, direct deposit authorization, state tax forms (if necessary for the state), and any additional forms an operator’s city and state may require.
Walk through the employee handbook
While often seen as just a formality, employee handbooks go well beyond providing policies and procedures. They define the business and help ensure everyone is on the same page and working toward the same goals. It is also a key tool used to protect the business, guests, and employees. A well-written handbook can be the difference between engaged team members and delighted customers, which both lead to growth.
Introduce the culture
A restaurant’s culture defines the environment that the employees and customers experience. Take the time to explain what the brand stands for and how it differentiates the restaurant from competitors. When employees are indoctrinated into the company culture and understand why “what I do matters,” they feel they’re part of the bigger picture and more connected to the company’s goals.
Initiate the training
Every restaurant has different technologies new employees will need to learn to become proficient. In addition to the systems, be sure to train new hires on customer service standards, health and safety protocols, hygiene, and soft skills. Many of these lessons can be provided online through video learning, proving both convenient and cost-effective.
