Here’s how restaurants can transform these fresh faces into the hospitality heroes of tomorrow.Â
The restaurant industry may have regained most of the 5.9 million jobs lost during the pandemic, but the workforce itself has undergone a massive transformation. An influx of new hires—300,000 in 2023 and a projected 200,000 more in 2024—means many are navigating the industry for the first time. Â
Managing this new workforce requires more than just on-the-job training. It demands strategic planning, a nurturing environment, and a willingness to invest in bridging the experience gap.Â
The pandemic has reshuffled the deck, leaving restaurants with a workforce that looks significantly different from pre-2020. Many seasoned professionals, disheartened by the instability and seeking greener pastures, have left the industry. In their place, a new generation of employees has entered the scene.Â
These new hires bring with them a unique set of challenges, including:Â
First impressions are crucial, and an organized onboarding experience sets the tone for a new hire’s time at your restaurant. It’s more than the nitty-gritty details around clocking in/out and uniform policies but how you immerse them in the team and its dynamics. Â
To streamline the process, digital-first employee training platforms offer a comprehensive solution for onboarding and continuing education. These platforms provide interactive learning modules, customizable content, and performance tracking to ensure new hires get up to speed quickly. By automating training and offering flexible, on-demand access, you can dedicate more time to building connections and embedding your restaurant’s brand from day one.Â
Mentorship not only teaches skills but also builds connections. When a seasoned employee takes a newcomer under their wing, it creates a sense of belonging that can make all the difference. Â
Existing employees will pass on their knowledge about plating and handling tricky situations, but a good mentor will also lend an ear, offer encouragement, and make sure new hires know they’re valued. Â
For new hires who are still finding their bearings, open communication is key to setting them up for success. Ideally, have an open-door policy where they can walk in, ask questions, and get the guidance they need. Â
Similarly, regular check-ins and one-on-one chats are a great way to keep the conversation flowing. Use this opportunity to discuss progress, address any concerns, and offer direction. Â
But feedback is a two-way street. Don’t just point out areas for improvement—take the time to recognize and celebrate their wins, big or small. Positive reinforcement goes a long way in building confidence and keeping spirits high.Â
Today’s workforce, particularly those new to the industry, places a high value on work-life balance. By fostering a supportive environment that respects employees’ lives outside of work, you’re not only boosting morale but also protecting your bottom line. After all, the cost of replacing an employee can be steep—studies suggest it averages nearly $6,000 in training and lost productivity. Â
Consider these tips:Â
Investing in your employees’ development isn’t just a feel-good gesture. It’s a smart business strategy. This is particularly critical in an industry with many young workers—59% of food prep workers are under 25—who may view their roles as stepping stones rather than potential careers. Â
Show them a future, not just a job. By highlighting clear paths for growth, you can transform how young employees view the restaurant industry. Some employee development opportunities include:Â Â
Employee training platforms make it easy to keep your team’s skills sharp. Think interactive lessons, quizzes, and even progress tracking—all designed to keep them engaged and learning consistently.Â
Read More:
See why more than 40,000 restaurants use Restaurant365
Nurturing new-to-restaurant hires isn’t a temporary solution for the current labor shortage. Instead, it’s a strategic investment in the future of your restaurant. By providing the right support and guidance, you’re not just filling empty positions—you’re transforming employees into capable, confident team members ready to delight guests. Â
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