In this episode of Restaurant365 Presents, Behind the Numbers, hosts Marc Cohen and Rich Sweeney sit down with Walid Jamal, President of JHG Restaurants, to explore his incredible rise from teenage restaurant employee to the owner of multiple IHOP locations in Grand Rapids, Michigan.
Walid shares invaluable insights on the power of goal-setting, mentorship, and embracing technology to streamline restaurant operations. From leveraging Restaurant365’s platform to launching an app for pre-ordering IHOP meals, he explains how digital tools are revolutionizing restaurant accounting and management. He also highlights the impact of community-driven initiatives like National Pancake Day, where business meets social responsibility.
Great restaurant owners know that success starts with their people. Walid emphasizes how frequent, open communication with staff—from servers to cooks—creates a sense of belonging and boosts productivity. By maintaining a strong feedback loop, restaurant leaders can proactively address challenges while making employees feel valued and invested in the business.
Walid’s story is one of hard work, resilience, and determination. Beginning as a busboy at IHOP, he learned every aspect of the business, building a foundation that eventually led him to ownership. His story serves as a testament to the limitless potential within the restaurant industry, proving that those who stay committed can achieve remarkable success.
The adoption of integrated restaurant technology has transformed operations, allowing owners to streamline administrative tasks and focus more on guest experience. Restaurant365’s platform, along with kitchen display systems and centralized management and accounting software, enable quicker decision-making, smoother operations, and better financial oversight—key components for scaling a restaurant business.
Restaurant ownership is both a challenge and a reward—offering moments of intense pressure alongside deep fulfillment. Walid shares the exhilaration of a well-run service and the personal satisfaction of growing a thriving business. His journey underscores that while the road to success in the restaurant industry is demanding, those who persevere find it incredibly rewarding.
👉 Check out our full case study to see how Walid and his team used Restaurant365 to double their geographic footprint.
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