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Winking Lizard Tavern, a beloved neighborhood staple in cities across Ohio, has served up legendary wings, award-winning ribs, and an ever-evolving craft beer selection across its 17-and-growing Midwest locations since 1983. As a locally owned and family-operated business, the Winking Lizard Tavern team takes pride in creating a welcoming atmosphere for both guests and employees.
After Winking Lizard Tavern invested thousands per month in a learning management system (LMS) for employees, their managers found the tool so cumbersome that they abandoned using it altogether. Saddled with an inefficient learning platform with low user adoption, Winking Lizard Tavern needed a new employee training solution. They were searching for a tool that was user-friendly and could quickly deploy across their 17 locations to create brand consistency, retain employees, and increase customer satisfaction.
With the help of Employee Training by R365, Winking Lizard Tavern saw an immediate transformation within their employee training program. Not only did adoption of the employee training tool rise significantly, but the brand found itself with a better centralized team communication system, a boost in employee engagement, and better insight into real-time learning opportunities, leading to higher customer satisfaction and revenue growth.
After switching to R365, Winking Lizard Tavern transformed its training and communication processes, leading to greater consistency and efficiency across locations. The mobile-friendly platform saw rapid adoption among managers and employees, leading to measurable success in their training program, including:
The transition to using the platform was seamless.
We did a test with one location and then turned it on for the entire company all at once. I don’t think it could’ve gone any better. It’s been the easiest transition to a new platform that I can remember in our history. Everything worked as promised and we had no problems.
Jen Sivec, Director of Learning and Development
Winking Lizard Tavern
More effective training contributed to improved customer satisfaction, stronger online reviews, and increased participation in the tavern’s rewards program. With better-prepared employees, the company saw measurable revenue growth while reducing the burden on managers.
By integrating Restaurant365’s employee training, Winking Lizard Tavern standardized onboarding, ongoing training, and internal communication across all locations. The AI-powered chatbot empowered employees with self-serve learning, allowing them to quickly access menu details, procedures, and company updates without manager intervention. This shift freed up leadership to focus on business growth while ensuring consistent, high-quality customer experiences.
We’ve built our entire training platform with Employee Training by R365 and the ability to gauge team progress has been invaluable for measuring the effectiveness of our content. This truly feels like a partnership and I’m so happy we made the choice to work with Restaurant365. Employee Training has been a game changer for us and gives us endless opportunities for continued development of our teams.
Jen Sivec, Director of Learning and Development
Winking Lizard Tavern
Winking Lizard Tavern’s partnership with Restaurant365 has been a game-changer, allowing them to modernize training, improve employee retention, and drive business growth. By integrating a scalable, efficient training solution, they’ve created a stronger foundation for long-term success.
152 certified employees
trained and tracked
200+ views
per newsfeed post
2,000 training modules
completed within the last 30 days
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